This privacy notice outlines how M-Seva safeguards the personal data it handles, the reasons and methods behind collecting and utilising your personal data, and how you can assert your rights regarding the handling of your personal data. Please review this privacy document alongside the Terms and Conditions. In the event of any discrepancies, this privacy notice takes precedence.
Consent
By visiting our website, you consent to our Privacy Policy and agree to its terms.
Collection and Use of Personal Information
M-Seva will collect the following personal information from the user: Contact Information – such as name, email address and phone number. Additionally, as applies to most web-based systems, we gather anonymous, aggregate information automatically and store it in log files. This information includes Internet Protocol (IP) Address, Browser type, Internet Service Provider (ISP), Operating System, Date/Time Stamp and Clickstream data. M-Seva will use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to any personal information. We will use the information we collect to: Respond to customer service requests. Comply with Local and international standards in our service industry. Respond to users’ questions and concerns. Improve our web-based system and marketing efforts. Send users corporate information or updates, such as a newsletter. Conduct research and analysis.
Log Files
M-Seva follows standard procedures for using log files. These files log visitors when they visit our website, including internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This information is used for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Information Sharing
We may share your personal information with third parties or local authorities and our partners only in the ways that are described in this privacy policy. We will not sell your personal data to third parties. We may provide your personal information to the government regulatory institutions or third-party agencies, whenever called upon to do so as required by the laws within the jurisdiction of Kenya. Third party identity authentication and verification services companies are authorised to use some of your personal information only as necessary to provide these services to us. We may also disclose your personal data: as required by law, such as to comply with a legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If M-Seva is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email or a prominent notice on our website of any change in ownership or uses of your personal information, as well as the choices you may have regarding the sharing of your personal information.
Cookies, and Other Technologies
Technologies such as cookies, beacons, tags and scripts are used by M-Seva our affiliates and analytics. These technologies are used in analysing trends, administering the site, tracking your use of M-Seva website and to gather demographic information about your base as a whole. We may receive reports based on the utilisation of these technologies by these companies on an individual as well as aggregated basis. We may use sessions and cookies for saving authentication values and saving referral information. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Information Obtained from Third Parties
We may obtain national identification information about you from an outside agency to help us with customer identification, verification and authentication.
Links to Third Party Sites
Our Web-Based System may include links to other websites whose privacy practices differ from those of M-Seva. If you submit personal information to any of those websites, your information is governed by their privacy policies. You are encouraged to read the privacy policy of every website you visit carefully.
Communications
M-Seva may send you email messages about our company, our platform and our services, as well as email messages about products and services of selected third parties. By accepting the User Agreement, you agree to receive these messages. As a member, you can opt out of receiving commercial messages by following the ‘unsubscribe’ link found in each communication. Please note that we reserve the right to send you service-related communications, including service announcements and administrative messages, relating either to your account or transactions, without offering you the opportunity to opt-out of receiving them unless you close your account.
Security
The security of your personal information is important to us. We have put in place Secure Socket Layer (SSL) technology and encryption technology to protect your sensitive information transmitted on our websites. When we collect personal information directly from you, we will follow accepted industry standards to protect the personal information submitted to us, both during transmission. We also require a username and password from you each time you want to access your information on our website, and a PIN-based authorization, when using the USSD platform on your mobile phone. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us on our support page, support@mseva.co.ke.
Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified during registration), and prompts to your mobile phone as is registered on our system, or with the help of a notice on the website before any changes being effectuated.
User Access and Choice
If your personal information changes, or if you wish to discontinue the use of our service, you may correct, delete, update, amend or request to deactivate your account by effectuating changes in your accounts settings page and by emailing our customer support at support@mseva.co.ke or by contacting us by telephone or postal mail at the contact information provided on the website. We will respond to your request within ten business days. We will retain your information for as long as your account is active or as needed to provide you with our service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Respecting your right to privacy, we will remove you from our mailing lists should you wish to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or by contacting us at the contact information to be provided on the website.
GDPR Data Protection Rights
Under the General Data Protection Regulation (GDPR), users have the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us.
Children Information
We prioritise protecting children’s privacy online. We do not knowingly collect any Personal Identifiable Information from children under the age of 14. If you believe your child has provided such information on our website, please contact us immediately, and we will promptly remove it from our records.